Client Care Manager
Location: Austin, Texas
Description: Right at Home, Inc. is currently interviewing Client Care Manager right now, this vacancy will be reside in Texas. Detailed specification about this vacancy opportunity please give attention to these descriptions. JOB SUMMARY
The primary goals of the Client Care Manager is to convert service inquiries (incoming calls for new service) into consultations, to ensure and to assist the organization! in providing the highest level of customer service in accordance with Company standards.
ESSENTIAL FUNCTIONS
- Answer telephone using professional etiquette.
- Follow the prescribed inside sales process including being responsive, building a strong relationship with the caller, qualifying the client, developing the care profile, gaining commitment, and following up on leads.
- Communicate features, benefits and advantages that relate to the identified needs of each potential client.
- Answer all service-related questions from the caller.
- Communicate effectively and persuasively to all callers.
- Greet visitors to office in a friendly and professional manner.
- Document all service inquiry activity according to standards.
- Enter service inquiry data into designated software system according to standards.
- Schedule consultations for potential clients and designated office personnel in timely! manner.
- Make follow-up contact via phone calls, lett! ers, and emails to referral sources inquiring about potential clients.
- Make follow-up contact via phone calls, letters, and emails on client referrals made to other providers such as facilities, elder attorneys, etc.
- Contact physicians of new clients with summary of services provided.
- Visit community referral sources such as churches, senior centers, etc. with marketing materials. Visit current clients to ensure quality care.
- Follow up on current and non-converted clients by adhering to established follow-up procedures to ensure the highest level of customer service is provided in a timely manner
- Make outbound calls via phone and in person to prospective clients & caregivers, schedule caregiver interviews, and contacts clients regarding changes to service.
- Perform clerical duties such as making copies, sending facsimiles, assembling manuals, mailing materials.
- Perform ! other duties as assigned.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Right at Home, Inc..
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be opened on: Wed, 26 Jun 2013 10:05:33 GMT
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