Our Opportunity:
As a Fulfillment Center Program Manager, you will be primarily focused on leading tier one support to FCs, enhance Fulfillment Centers processes based on technical WMS knowledge and operational experience, as well as developing partnerships with support teams for the largest and fastest growing online pet retailer in the US. You should have deep functional understanding of warehouse operations and warehouse management systems. You will need to be able to bridge process with system design. This role will also flex into network capacity and new FC launch efforts as we continue to scale the business.
Our Fulfillment Center Program Managers plan, coordinate, and direct internal teams to accomplish projects that move FC operations forward. This individual will be able to work under aggressive timelines and cultivate high impact projects in addition to those defined by the business to accelerate our growth. The FC Program Manager will be able to partner with FC Operations teams and technical teams and bridge gaps between the processes. The FC Program Manager will define and execute standard work, they are prone to action, and can prioritize getting the right things done that make an impact. The FC program manager will be able to define scope of work and project timelines and avoid scope creep ensuring completion on time and within budget. This individual is also a central point of communication to all stakeholders and an extremely effective communicator, highly organized with an understanding of all aspects of a project with solid project management skills.
What You'll Do:
- FC Operations Tier One WMS Operations Support (Network)
- Develop metrics and reporting systems as required to facilitate process health measurements and improvements focused on Operations Support.
- Prepares a concise and thorough commissioning plan and acceptance testing, managing commissioning activities of vendors and ensures operations acceptance.
- Oversees UAT testing and rollout of new software to sites of responsibility.
- Develops next tier of direct reports (FC Ops Support Project Managers)
- Owns WMS Feature Enhancements and Projects focused on FC Operations
- Able to develop Project opportunities and work with operations to define need and potential return on investment.
- Ability to understand and become a subject matter expert on the warehouse management system and drive projects within a high technical area to improve the integration of system and process.
- Ability to leverage DMAIC and LEAN methodologies to assess gaps in our processes caused by WMS systems.
- Partners on physical infrastructure projects such as capacity and racking projects, cart design, employee productivity efforts, and warehouse design.
- Monitors project progress, incorporates resolutions to potential project delays and communicates project status to leadership on a timely basis
- Ensures smooth and consistent communication and exchanges of data between operations and internal stakeholders
- Develops scoping documents and project proposals.
- Travel as a program manager is minimal (0-10%)
What You'll Need:
- Bachelor’s degree in Engineering, Production Management, Project Management, Business Admin
- 5+ years’ of experience supporting Operations
- 5+ years’ experience functional experience in implementing process changes and managing mid-size projects.
- Must have experience and knowledge of warehouse operations and warehouse management systems.
- Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
- DMAIC or LEAN experience and history of running projects that leverage these methodologies.
- Comprehensive computer application skills – Office, Project, CAD, SQL, Tableau
- Cross functional team management experience
- Perform business requirements analysis and design
- Act as the primary liaison between operations leadership and WMS software teams
- Perform gap analysis between physical processes and future operations needs as well as have the ability to vet project requests and prioritize them accordingly
- Build structured prioritization and change management processes.
- Identify and recommend operations improvement opportunities to meet ever increasing business requirements.
Compensation & Benefits
The salary range for this position is $78,500.00-$138,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
