Communications and Training Analyst (SAT1)
Location: San Antonio, Texas
Description: JPMorgan Chase is currently interviewing Communications and Training Analyst (SAT1) right now, this position will be dwelled in Texas. More complete informations about this position opportunity kindly read the description below. -
120012768
Job Description
About JPMorgan Chase:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
Asset Management
Card, Merchant Services and Auto Finance
Commercial Banking
Consumer and Business Services
Investment Banking
Treasury & Securities Services
JPMorgan Chase holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase reported full-year 2011 earnings of $19 billion on revenue of $99.8 billion. The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy.
Culture:
JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. A select few awards include:
Most Admired Companies by FORTUNE magazine
Most Respected Companies by
Barron's
magazine
Top 50 Companies for Diversity,
Diversity Inc
magazine
Top Companies for Executive Women by National Association for Female Executives (NAFE)
100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers
Earned a gold rating for the U.S. Wellness Program Best Employers for Healthy Lifestyles by the National Business Group on Health
CARD, MERCHANT SERVICES & AUTO FINANCE
Card, Merchant Services & Auto Finance (CMSAF) has nearly 28,000 employees, who serve more than 50 million U.S. customers through three key businesses: Card Services, Paymentech, Auto and Student Lending. We are one of the nation's largest credit card issuers, with more than $130 billion in loans and more than 65 million credit cards in circulation. Millions of customers in the U.S. and Canada used Chase cards to meet $343 billion of their spending needs in 2011.
Through our merchant acquiring business, Chase Paymentech, we are a global leader in payment processing and merchant acquiring. The company's proprietary platforms enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing; as well as digital, alternative and mobile payment options. In 2011, Chase Paymentech processed more than 24 billion transactions.
As part of our Auto Finance & Student Lending business, consumers can obtain loans through more than 16,200 auto dealerships and 2,200 schools and universities nationwide. We have relationships with over 75% of all U.S. automotive dealers, and we offer school-certified private student loans through Chase Select
SM
.
Description:
The responsibilities of the Communications and Training Analyst include assisting with the management of the transition of files between law firms, maintain attorney contact database and assist in the delivery of attorney announcements, vendor training, alerts, and email blasts. The candidate must be able to communicate with external and internal attorneys in a professional manner via using all communication channels. The candidate must demonstrate excellent verbal and written skills, with extreme attention to detail and outstanding organizational skills. In addition, leverage Chase internal instructional design applications (i.e. FS PRO 3.0) and web-based document portals (i.e. SharePoint) to migrate existing and newly developed procedures to one central location. Travel up to 50%. Position is based in San Antonio, TX.
Key Responsibilities Include:
- Update and maintain attorney contact database
- Assist with all internal and external firm communications, including process changes
- Assist with the development and coordination of attorney surveys
- Partner with Relationship Managers to identify training needs and address observations
- Route questions from law firms to the appropriate lines of business and ensure timely responses
- Assist with the management of the secured transition of files between law firms
- Assist with the maintenance and documentation of contract execution process
- Assist with the development and facilitation of firm training material
- Conduct annual and as-needed on-site sessions with firms and measure training effectiveness
- Coordinate Attorney Firm on-sight visits to Chase
- Ability to follow tight deadlines, organize and prioritize work
- Proven history of managing multiple competing projects and tasks
- Ability to communicate and interact with all levels including Senior Management
- Strong written and verbal skills
Qualifications:
- Bachelor Degree or equivalent work experience is required
- Minimum 1-2 years of formal training and delivery experience preferred
- Advanced knowledge of regulatory collection laws
- Minimum of 2 years of technical writing experience
- Minimum 1-2 years experience in instructional design, including computer-based training preferred
- Minimum 1-2 years experience in project management and/or process improvements preferred
- Excellent verbal and written communications skills
- Proficiency in Microsoft Office suite, including Visio, Excel, and advanced level of Access preferred
- Excellent organizational skills
- Accurate and detail oriented
- Excellent analytical skills
- Project Management experience preferred
Collections
Primary Location
US-TX-San Antonio-San Antonio CC #2 / 01739
Organization
Card Services
Schedule
Full-time
Job Type
Standard
Shift
Day Job
Employee Status
Regular
Travel
Yes, 25% of the time
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to JPMorgan Chase.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Sun, 29 Jul 2012 05:52:47 GMT
Apply Communications and Training Analyst (SAT1) Here