Customer Service Technical Specialist
Location: , Texas
Description: Pitney Bowes is employing Customer Service Technical Specialist right now, this occupation will be designated in Texas. Detailed specification about this occupation opportunity please read the description below. Location: Texas, US
Description Pitney Bowes Seeks a Customer Service Technical Specialist A $5.3 billion company with over 28,000 employees, Pitney Bowes is a leading pr! ovider of customer communication technologies. Our software, equipment and services help businesses communicate with their customers more effectively in today’s multi-channel environment. Through our unique combination of smarter analytical tools and expertise in physical, digital and hybrid communications, we‘re helping businesses meet the many challenges of connecting with individual customers in a targeted manner. We also provide strategic outsourcing services to help organizations streamline their mail and print operations and manage critical documents.
This position will sit in our Pitney Bowes Management Services business unit. This business unit helps our customers compete more effectively by taking care of critical yet non-core services to allow them to focus on what they do best. These services include: professional consulting, mail-and-document management and managed output services to integrated content management.
We are currently seeking a! Customer Service Techinical Specialist . The right candidate ! will be an integral part of our talented team, supporting our continued growth. This position will be located in our San Francisco, CA location. Responsibilities include, but are not limited to : Pitney Bowes Legal Solutions is looking for a Trial Clerk to help provide reprographic and facilitate support to offsite trial teams. This position will be required to travel to offsite locations to provide a variety of litigation copy/imaging projects with tight deadlines. Ability to work with varying levels of employees, paralegals, attorneys and vendors with a focus towards customer satisfaction. In order to achieve the objectives of the position the person is expected to maintain a high level of client contact, manage the full life cycle of each task and communicate any risks to a successful project. Trial clerks will work with client’s onsite Legal Administrative Assistant (LAA) to help assist with the specific administrative needs of the war room. Trial clerks will work wit! h the assigned PBLS project coordinator to determine how best to meet the specific requests from LAA’s and the trial team coordinator. Trial clerk will serve as an onsite facilitator for arranging transportation of material and documents as directed by the LAA or trial coordinator, facilitating the catering or pickup of meals, office supplies, and various other materials as needed by the trial team. Trial clerk will also provide onsite coordination with third party providers, client IT staff provide assistance with end-user reprographic support, key-op, and training. This position will require knowledge of litigation copy/imaging, experience working with convenience and/or production type Multi-Function Devices (MFD) copy/scan/fax copiers. Key responsibilities include: · Facilitate the needs of the trial team in the areas of filing, clerking, copying, imaging, printing and shipping/receiving · Manage vendors to facilitate the trial team’s on-site needs, such as setup/! install of copier equipment and fax machines · Coordinating service ca! lls with copier and other third party vendors · Identifies and escalates issues and risks as appropriate · Coordinates vendor services for contracted services · Provides consultative services to legal teams on the most effective use of reprographic technology · Recommend and coordinate services provided by internal or external technical resources · Follows best practices in regards to litigation copy/imaging/printing and Quality Control procedures · Provide off-hours support as necessary
The person selected for this position must be able to work closely with a diverse group of people in a fast-paced environment. All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply Qualifications Requirements: · Must have a minimum of 2 -year experience in a litigati! on copy and imaging department · Strong analytical and problem solving skills required to resolve complex issues using technology · Must be able to handle high stress situations and deal successfully with conflict · Must be able to exercise sound independent judgment under minimal direct supervision · Must be able to travel and be away from home for up to 2-4 weeks at a time · Work may require in excess of a regular, full-time work week including nights and weekends to perform the essential duties of the job · Ability to sit, stand or walk for long periods without accommodation · Must have a valid drivers license and good driving record · Trial clerk must be of sufficient age as to be able to rent a car · Excellent written and oral communications skills, with demonstrated team building and project management capabilities · Excellent Customer Service skill set · Professional demeanor, attention to detail, high-quality work standards, and the ability to prioritize ! and perform effectively under pressure · Highly developed ability to m! ulti-task numerous, on-going projects, and tasks · This position is evolving so trial clerk must have the ability to change and adapt to current and future responsibilities as required · Above average communication and interpersonal skills to work effectively with legal teams and staff · Articulates views professionally and assertively without being confrontational · Ability to prioritize and handle competing demands in a fast-paced environment · Proficient in the use of Microsoft Windows, Microsoft Office and other business productivity applications The physical demands described herein are representative of those that an employee in order for him or her to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to: · Trial clerk must be able to be equally mobile or stationary during the majority of the work day · Trial clerk must be able to move about inside the office to access! various items · Trial clerk must be able to elevate, at times carry, and transport items up to 50 pounds; constantly operate office machinery including but not limited to computers, computer mouse, hand held devices, and copy machines To learn more about Pitney Bowes and the many other opportunities available, please visit www.pb.com/careers .
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This occupation will be started on: Thu, 18 Apr 2013 13:27:14 GMT
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