COLLECTIONS REPRESENTATIVE
Location: Austin, Texas
Description: The Judge Group is currently seeking to employ COLLECTIONS REPRESENTATIVE right now, this occupation will be ordered in Texas. Detailed specification about this occupation opportunity kindly read the description below. Business Title: Collections Support Representative II
Category Global Collections
Shift Details: shift varies, evening shift only- Mon-Thurs 12pm -! 9pm/ Fri 8am-5pm
Primary Job Responsibilities:
The Collections Support Representative will perform a range of collection duties including monitoring the status of aging accounts and following established policies and procedures to obtain payment on past due accounts via email or phone contacts. These duties include but are not limited to responding to email inquiries and phone communication, both inbound and outbound. The telephony system will be primarily dialer focused inquiries and requires professional written and verbal communication skills.
Job Responsibilities:
Contact customers via automated dialer system and email transmission in an efficient and effective manner in an effort to identify payment options on past due accounts to bring account in positive standing
Build and maintain solid relationships with our customers by phone
Research and resolve inquiries verbally, in writing, and on-line
Assist w! ith the creation and maintaining of a comprehensive Collection! program including constantly enhancing processes and controls.
Processing queue items in a timely manner.
Job Requirements:
Minimum Three (3)+ years of collections and/or customer service experience via phone preferred
Strong negotiation and problem solving skills
Strong written and verbal communication skills Ability to communicate effectively via email transmission and phone by utilizing proper grammar and phrasing.
Well-developed sense of urgency and follow through.
Strong organizational skills while possessing a disciplined approach to working in a highly targeted environment.
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If you were eligible to this occupation, please deliver us your resume, with salary requirements and a resume to The Judge Group.
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This occupation starts available on: Wed, 17 Apr 2013 20:13:11 GMT
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