Who we are.
Workwell Technologies is an industry leader focusing on helping small businesses organize and streamline their timekeeping management. In other words, we leverage versatile technology backed by cloud-based services to offer enterprise-quality time and attendance to every business, no matter their size.
We provide exceptional customer and technical support for our innovative cloud-based solutions via phone, chat, and email to all our customers.
We’re a multi-faceted bunch with a wide range of skills and interests, and we pride ourselves on our commitment to having a proper work/life balance. We believe in respect and individualism. We’re a highly collaborative team with a collectively strong work ethic. If you think you’d be a good fit, then we’d love to hear from you!
What you'll be doing.
- Shape the best possible customer experience for every single customer.
- Actively listen to customers, understand their issues, and effectively communicate written or verbal solutions.
- Display your knowledge through practical problem-solving that will require creative, resourceful, and conceptual thinking.
- Identify software issues and adequately document the symptoms for our engineering team.
- Document customer interactions and solutions in our Zendesk ticket system.
- Quickly learn new software, hardware, and related concepts.
- Document and contribute to improving our internal processes and systems and customer interactions.
- Help improve our user & customer-facing documentation and guides.
Skill or qualifications that would be beneficial.
- Care genuinely about customer support and its role in making a customer-centric team successful.
- Previous experience supporting SAAS products or web applications.
- Understand the Internet and how it works. Ideally, know small business networking concepts such as DHCP, DNS, routing, and basic firewall rules.
- Have prior experience doing live customer support by phone or chat and know how to do it well.
- Know when to ask for help.
- Explain technical problems succinctly and clearly.
- Exceptional communication skills.
- Able to relay technical information to non-technical audiences in verbal and written form.
What we bring to the table.
- 100% remote position in CA, OR, WA, TX or AZ.
- All equipment needed to do the work, including laptop, monitors, and test devices.
- A comprehensive training program preparing you for excellence.
- Unlimited vacation policy (All employees are required to take time off).
- Monthly stipends for cell phone and Internet expenses.
- Sick time and paid parental leave.
- Health, vision, dental benefits.
- 401k
- A progressive, passionate, and inclusive work environment.
- Employment Type: Full-Time, non-exempt
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Application Question(s):
- Do you reside in one of the following states: California, Oregon, Washington, Texas or Arizona?
Work Location: Remote
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