Collections Account Coordinator occupation at FirstService Residential in Dallas

FirstService Residential is presently looking of Collections Account Coordinator on Sat, 20 Jul 2013 06:34:32 GMT. DESCRIPTION POSITION SUMMARY: The Collections Account Coordinator must demonstrate excellent customer service, communication, listening, and time management skills. This person will coordinate and execute in-bound collections in a fast paced environment, and will be primarily responsible for problem analysis/resolution and providing excellent customer service. DUTIES POSITION RESPONSIBILITIES...

Collections Account Coordinator

Location: Dallas, Texas

Description: FirstService Residential is presently looking of Collections Account Coordinator right now, this occupation will be dwelled in Texas. More details about this occupation opportunity kindly read the description below. DESCRIPTION

POSITION SUMMARY:
The Collections Account Coordinator must demonstrate excellent customer service, communication, listening, and time
managem! ent skills. This person will coordinate and execute in-bound collections in a fast paced environment, and will be
primarily responsible for problem analysis/resolution and providing excellent customer service.

DUTIES

POSITION RESPONSIBILITIES:

• Create and generate outgoing collection notices to owners via internal or third party vendor mailings.
• Addresses all internal and external collection-related issues and concerns in a professional and courteous manner.
• Receives all mail and e-mail correspondence and issues written response in a timely manner.
• Works all collection-related work queues, requests, documents, escalations, and issues in a timely manner or troubleshoots

issues as necessary.

• Issues and/or reviews all collection-related legal and non-legal documents for associations eligible for processing

collections internally (i.e., not through an attorney's office).

Handles collection calls, e-mails, and escalations as ! necessary.

Sets up and/or reviews payment plans per customers' requests.

Tracks payment plans and records notes as appropriate on owners' accounts.

Sets up ACH information for owners related to payment plans and updates banking records as directed by

management.

• Updates accounting systems for address change requests received via e-mail or return mail.
• Serves as backup for all in-bound calls (second-line to FirstService Residential call center agents) relating to property

or accounting issues and responds in a timely manner

• Makes all appropriate notations in accounting systems pertaining to payment plans, settlements, closings, payments,

etc.

• Completes, reviews, and files database merges ("mail merge") from accounting source systems and internally-created

form letters and documents to be mailed to residents/owners regarding collection and other related notic! es.

• Consistently adheres to business procedure guidelines.
• Demonstrates flexibility and has the ability to work on multiple tasks.
• Maintains daily log, records and forms.
• Resolves and follows-up on all internal and external issues.
• Maintains the highest level of customer care while demonstrating a friendly and cooperative attitude.
• Follows safety procedures and maintains a safe work environment.
• Performs other tasks as assigned.

QUALIFICATIONS

OPERATING SKILLS, KNOWLEDGE & ABILITIES:
Education/Training:
High school diploma or equivalency preferred. Advanced classes in business or related field a plus. Collections experience a plus.

Experience/Knowledge:
Minimum of two (2) years of customer service /phone/data entry experience required. Computer literacy: well-developed computer skills with a high level of accuracy required. Must be a problem-solve! r. Effective written and verbal communication skills. Excellent telepho! ne manner with clear, concise and professional communication skills in English required.

Special Requirements:
Ability to lift 20 - 35 lbs; Work in a sitting position for long periods of time; Reach with hands and arms; Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property/building as required to meet the job functions; Complete all required forms. Ability to work extended hours and weekends when required.

Physical Requirements:
Frequent need (66% to 100% of time) to perform the following physical activities:

Example:

• Writing/typing - Corporate/inter-office, resident communications
• Grasping/turning - Telephone, doorknob use
• Finger dexterity - Operation of office equipment
• Lifting/carrying - Paperwork, deliveries, books, files, misc.)

Example:

• Over 25lbs. -! Rare need (less than 1% of time)
• Between 10-25lbs. - Occasional need (1% to 33% of time)
• Less than 10lbs. - Frequent need (33% to 66% of time)

*

Vision Requirements:

• Frequent need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (inspecting property, neighborhood survey)

Hearing Requirements:

• Frequent need (66% to 100%of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents and prospects.

Speaking Requirements:

• Constant need (66% to 100% of time) to verbally communicate with home owners, vendors, and staff.

The physical demands described here are representative of those that must be met by an employee to suc! cessfully perform the essential functions of the job. Reasonable accomm! odations may be made to enable individuals with disabilities to perform the essential functions.

POSITION RESPONSIBILITIES:

• Create and generate outgoing collection notices to owners via internal or third party vendor mailings.
• Addresses all internal and external collection-related issues and concerns in a professional and courteous manner.
• Receives all mail and e-mail correspondence and issues written response in a timely manner.
• Works all collection-related work queues, requests, documents, escalations, and issues in a timely manner or troubleshoots

issues as necessary.

• Issues and/or reviews all collection-related legal and non-legal documents for associations eligible for processing

collections internally (i.e., not through an attorney's office).

• Handles collection calls, e-mails, and escalations as necessary.
• Sets up and/or reviews payment plans per customers'! requests.
• Tracks payment plans and records notes as appropriate on owners' accounts.
• Sets up ACH information for owners related to payment plans and updates banking records as directed by

management.

• Updates accounting systems for address change requests received via e-mail or return mail.
• Serves as backup for all in-bound calls (second-line to FirstService Residential call center agents) relating to property

or accounting issues and responds in a timely manner

• Makes all appropriate notations in accounting systems pertaining to payment plans, settlements, closings, payments,

etc.

• Completes, reviews, and files database merges ("mail merge") from accounting source systems and internally-created

form letters and documents to be mailed to residents/owners regarding collection and other related notices.

• Consistently adheres to business procedure guidelines.!
• Demonstrates flexibility and has the ability to work on multi! ple tasks.
• Maintains daily log, records and forms.
• Resolves and follows-up on all internal and external issues.
• Maintains the highest level of customer care while demonstrating a friendly and cooperative attitude.
• Follows safety procedures and maintains a safe work environment.
• Performs other tasks as assigned.

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If you were eligible to this occupation, please give us your resume, with salary requirements and a resume to FirstService Residential.

Interested on this occupation, just click on the Apply button, you will be redirected to the official website

This occupation will be opened on: Sat, 20 Jul 2013 06:34:32 GMT

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