CUSTOMER SERVICE REPRESENTATIVE I
Location: Houston, Texas
Description: City of Houston, TX is hiring CUSTOMER SERVICE REPRESENTATIVE I right now, this vacancy will be designated in Texas. For detail informations about this vacancy opportunity please read the description below. DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Benefits
Supplemental Questions
CUSTOMER SERVICE REP I - PN# 11653
ALL PERSONS
MUNICIPAL COURTS DEPAR! TMENT
PUBLIC SERVICES
1400 Lubbock (Various Locations)
M-F 2:00 PM â€" 10:30 PM
Rotating weekends and Rotating holidays.
- Subject to change
Municipal Courts currently has a full time employment opportunity available for Customer Service Representatives for individuals who are self-motivated, customer service-oriented, have attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:
- Collection of fines, processing payments by cash, check, credit card and wire transfer.
- Data entry of payment and fees in the Court's case management system.
- High level of direct contact with the general public, attorneys, court staff and law enforcement.
- Dissemination of court information as required.
- Data entry of court records and transactions.
- Scanning of court! documents into the Court's case management system.
- P! eriodic rotation to alternate Court locations and/or sections.
- Other administrative and customer service related responsibilities as assigned.
- Must submit to annual background checks.
General office setting. May require long periods of standing or sitting at the Counter. Must be able to work any day, shift, weekends and/or holidays as needed.
MINIMUM REQUIREMENTS:
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions as might normally be acquired through attainment of a high school diploma or GED
MINIMUM EXPERIENCE REQUIREMENTS
Six (6) months of administrative or customer service related experience is required.
MINIMUM LICENSE REQUIREMENTS
None
PREFERENCES:
PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications ne! cessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
Preferences shall be given to candidates that are:
- Bilingual (Spanish)
- Customer service experience
- Cash handling experience
- Prior court, legal or paralegal experience as well as knowledge of court policies and procedures.
- Proficient in Windows and Microsoft office environment (Word, Excel, Outlook)
SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's q! ualifications as well as the pay rates of other employees in this class! ification. The salary range is:
Salary Range â€" Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.
If your application is selected for consideration you will be notified of the date and time of your interview.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
An Equal Opportunity Employer
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If you were eligible to this vacancy, please send us your resume, with salary requirements and a resume to City of Houston, TX.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Wed, 25 Sep 2013 06:29:59 GMT
Apply CUSTOMER SERVICE REPRESENTATIVE I Here