Technical Support Representative
Location: Dallas, Texas
Description: Ketterlingsearch is currently seeking to employ Technical Support Representative right now, this vacancy will be assigned in Texas. Detailed specification about this vacancy opportunity kindly see the descriptions. This non-exempt position is responsible for providing desk-side hardware and software support and basic network support to attorneys and staff. This individual will also support! a variety of wireless and handheld devices. Will assist Engineers in troubleshooting onsite issues. Essential Duties Hardware setup and support including handheld devices.
Analyze/resolve problems with desktop/laptop hardware, OS, & applications software. Understand user application needs and growth of our Firm’s application offerings. Communicates appropriately regarding resolution, and ensures that the appropriate documentation is completed after each incident. Basic software troubleshooting on the following software applications: MS Office Internet Explorer Carpe Diem Elite PDF InterAction Document Management System Printer, scanner, video conferencing and projector support.
Other Duties Assist with laptop checkout duties. Assist laptop users with remote “road warrior†skills, such as use of remote desktop and vpn access. Create and update tickets using the HelpDesk ticketing database. Point of contact for IT engineers.
Maintain positive! and professional relationships with approved vendors. Perform! other related duties as needed or assigned. Reporting Relationship The Technical Support Specialist reports to the Technical Support Manager. Knowledge/Experience The Technical Support Specialist should have working knowledge of Microsoft Office Suite of applications.
Should have extensive knowledge of Windows OS; computer hardware and software. Experience with the following applications is strongly preferred: iManage Document Management RightFAX Desktop Faxing Software InterAction Contact Manager Elite Accounting System Carpe Diem Time Tracking and Entry Experience with HP LaserJet Printers and Ricoh photocopiers and printers preferred. This position requires someone with experience supporting handheld devices with a specific emphasis on Blackberry/BES, iPhone/iPad and Android devices. Five or more years of experience in an IT HelpDesk or support environment required.
Three or more years of Level 2 desk-side support experience is required. Law firm exper! ience preferred. Skills The Technical Support Specialist must possess outstanding customer service abilities. Excellent written and verbal communication skills are a must.
Ability to communicate with all levels of staff, attorneys, management, vendors and client representatives required. This individual must have strong initiative, drive and ability to work in a team environment with minimal supervision. Education The Technical Support Specialist must possess a high school diploma and some college preferred. Physical Demands Must be able to move around the office up to 70% of the time.
When doing occasional office build outs or system upgrades, might be required to move around up to 100% of the time. This position constantly operates, and frequently inspects and positions, computers and other office productivity machines (e.g., fax machine, copier, printer, etc). Positions self to maintain/troubleshoot computers underneath office desks, up to 25% of the ti! me. Frequently moves computer equipment weighing up to 20 lbs.
! Occasionally moves computer/server equipment weighing up to 50 lbs. This position requires constant communication and exchange of information with the Firm attorneys and staff. This position requires occasional work after normal business hours and on weekends. Working Conditions Office Environment.
Some off-site projects. Overtime, weekends and occasional travel required. Technical Support Representative MS Office Internet Explorer Carpe Diem Elite PDF InterAction Document Management System iManage RightFAX Law Firm
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If you were eligible to this vacancy, please deliver us your resume, with salary requirements and a resume to Ketterlingsearch.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Wed, 17 Jul 2013 14:18:53 GMT
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