Overview
Operations
Full Time
Closes 04/07/23
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New Jersey
Full Time
Closes 04/07/23
Who we are looking for
As a Customer Service Representative, you will be working closely with our customers, providing support and resolutions in a fast paced environment.
Our Dynamic contact center will strive to provide career growth and development from a “promote within culture.” We believe that staff development is the key to your success.
Sport and betting knowledge is not essential, as our comprehensive training course will ensure you reach your full potential to succeed.
This position is a full time, fully in-office role located in Marlton, New Jersey.
Due to the busy sporting calendar, we require you to have a flexible approach to work between the hours of 7:00am and 11:00pm, working any five days per week, including evenings, weekends, and federal holidays.
The starting hourly rate of pay will be $22.13 and our current benefits package includes:
Our Dynamic contact center will strive to provide career growth and development from a “promote within culture.” We believe that staff development is the key to your success.
Sport and betting knowledge is not essential, as our comprehensive training course will ensure you reach your full potential to succeed.
This position is a full time, fully in-office role located in Marlton, New Jersey.
Due to the busy sporting calendar, we require you to have a flexible approach to work between the hours of 7:00am and 11:00pm, working any five days per week, including evenings, weekends, and federal holidays.
The starting hourly rate of pay will be $22.13 and our current benefits package includes:
- Company funded healthcare inclusive of medical, dental and vision.
- 401K plan.
- 32 paid vacation days annually with an increase based on longevity.
- Paid day off for your birthday.
- Paid sick leave.
- Life Insurance.
- Short term and long term disability.
- Company bonus scheme.
- Employee Assistance Program.
- Life events and long service awards.
Preferred skills and experience
Ability to work well individually and in team settings.
Excellent verbal and written communication skills.
Excellent listening skills.
Passion for delivering exceptional customer service.
Willingness to learn and grow your own knowledge.
Close attention to detail.
Ability to multi-task in a fast paced environment.
Effective and creative problem solver.
Efficient typing, literacy and numeracy skills.
Main Responsibilities
Assisting and providing an enjoyable experience for our customer base.
Investigating customer inquiries through internal tools, liaising with internal departments, and escalating through the Customer Service team.
Communicating effectively and efficiently with our customer base through Live Chat, telephone and email.
Responding to customer requests and complaints in a timely and courteous manner by providing a resolution.
Performing internal tasks to help enhance the customer’s perspective of our platform.
Displaying a strong understanding and awareness of policies, procedures and licensing requirements.
Promoting responsible gambling.
Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Health Insurance
Reassurance for your health and wellbeing.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Retirement Plan
Helping you prepare for later life.
New Jersey
Our first office in the United States opened in 2019 housing teams dedicated to looking after our American customers. We now occupy office space capable of accommodating over 200 members of staff.
Our location
- New Jersey is also known as the ‘Garden State’, which was used as the title for the 2004 movie based and filmed in New Jersey.
- The office is easy to access with Route 73 and Route 70 going through the area. Additionally, the New Jersey Turnpike and I-295 have nearby exits.
- The Six Flags Great Adventure Theme Park, Philadelphia Eagles stadium and Philadelphia Phillies stadium are just some of the nearby attractions.
What we get up to
Our New Jersey office houses our New Jersey operational hub and various departments that specialise in our American offering and customer base.
This includes Customer Services whose sole responsibility is to ensure our American customers receive the highest standard of care, together with trading opportunities.
Some location benefits
On-Site Catering
Tea and Coffee Service
Great Commuter Links
Central location
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