Part-Time Customer Assistant Representative [United States]

 

Overview:

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Pay rate - $23.81 / hr

Responsibilities:

How will you make an impact?

Responsibilities

• Provide a high level of customer service to the traveling public by assisting passengers with their luggage and tagging bags, oversized luggage or sporting equipment.
• Move passengers from terminal, airport ticket counter, customs, or other areas in the airport pushing wheelchairs
• Welcome customers in the airport ticket counter area and offer assistance or seek out customers who may need assistance, i.e., large parties, passengers with disabilities, etc.
• Escort passengers to and from the terminal to the aircraft, handle the loading and unloading of baggage and providing assistance to disabled passengers or others needing special assistance.
• On occasion it may be necessary to drive a bus, truck, golf cart or tugs in congested areas.
• Responsible to fill out passenger paperwork relating to unaccompanied minor passengers; on occasion, may be required to stay overnight escorting an unaccompanied minor passenger
• Perform all duties, under sometimes stressful conditions beyond the employee's control, while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy.

Qualifications:

Who are we looking for?

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
  
• Must be willing and able to work rotating shifts including days, nights, weekends, holidays, and rotating days off
• Must be willing to stay overnight when necessary to escort an unaccompanied minor passenger
• Must be flexible to work additional hours beyond regular shift, on short notice, and as needed due to operational necessity
• Must be able to read, write, fluently speak and understand the English language
• Must possess the legal right to work in the United States
• Previous customer service experience preferred
• Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

#EnvoyHubL

 

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